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      DocsInk Telehealth Features

      This document will cover the Features Within a DocsInk Telehealth Session

      Primary Features

      • Microphone - Users are able to must and unmute their microphone.

      • Video - Users can turn their video on or off at any time during the call.

      • Chat - Allows users to message back and forth within the call.
        • Translation - Patients are able to set their native language. When the patient types in their language, it will automatically translate to the selected language of each individual user.
          • Patient view

          • Provider View

        • Attach a file - You can easily attach a file with the paper clip icon next to the chat box


      • Share Screen - Allows users to share their screen so that participants can view radiology, labs, or any other useful data. You have the option to share:
        • Specific Browser Tabs 

        • Specific Windows

        •  Entire Screens

      • Picture in a Picture (PiP) - Allows users to minimize and pin the call anywhere on their screen. This enables the full use of their computer screen for documentation or other purposes (pictured below).

      • End/Leave Call - The host can use this button to end the call for all members. Secondary users or patients can use this to leave the call without ending it for the remaining members on the call (pictured below).

      • More Options - This menu gives you more options to customize the call such as:
      • Change Layout-You can change the way your users are arranged in the telehealth call

      • Full Screen - Expands the telehealth call to take up your entire screen.
      • Settings
        • Audio: Change your default microphone and speakers

        • Video: Change your camera, video resolution, and blur background settings
        • Host Control: gives you these options

      Meeting Detail Features

      • Meeting Details - From here you can see and copy a link to the telehealth call if you would like to invite another person. It is also where you can find the session ID for your current call.

      Show Everyone Features

      • Show Everyone - This will produce a flyout window on the right side of the screen where you can see all of the current members of the call. As a host, this is where you have controls such as:
      • Mute All
      • Add People
        • The link that can be copied (pictured below) is a direct link into the telehealth session (bypasses the ‘Rooms’ tab on DocsInk).
        • You can internally send an invite to patients and providers through DocsInk or you can externally send an invite to users through Email or SMS.
        • Important note: ‘DocsInk Messaging’ for Patients only works if the patient has installed the DocsInk Care Manager mobile app. If you are unsure, it is suggested that you utilize the ‘Email/SMS’ tab for inviting patients.

      • Host Controls
        • Works the same as the “Host management” toggle in the call settings (See Host Control above).
      • Search for people in the call
      • Temporarily remove user
        • This places the user in a temporary holding space outside of the telehealth call where the user cannot see or hear those still participating in the call. When the host is ready, they can then bring this user back into the call.
        • For more information on temporarily removing a user, please see 'Removing Users From A Call'
      • Remove User
        • This fully removes the user from the call. The user must check in and be admitted to rejoin the call.
        • For more information on removing a user, please see 'Removing Users From A Call'

      Admitting Patient from the Waiting Room

      • When a patient has joined the waiting room, the provider will receive a pop-up. This pop-up allows the provider to admit the patient or decline the patient from entering. If they decline the patient, they may send them a message.
      • Also, in the Show Everyone side menu, a new section will appear called “In Waiting Room”. You can see the name of the person in the waiting room, and you are given the option to admit them into the call or message them.

      More Information

      1. Troubleshooting (see Troubleshooting section)
      2. How to Start a Telehealth Visit
      3. Removing Users From Call (Temporarily & Permanently)
      4. Meeting Without An Appointment - Waiting Room Workflow
      5. Configuring Waiting Rooms
      6. Patient Education - Telehealth