Troubleshooting Telehealth
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      3. Troubleshooting Telehealth

      Enabling Browser Permissions: Chrome Mobile Browser on iOS Phones

      Directions on how to enable camera and microphone settings on the Chrome Mobile Browser on iOS Phones

      When joining a telehealth call with your provider, it is important to enable DocsInk access to your camera and microphone. If you click ‘Don’t Allow' you will have to walk through the following steps to enable access.

      1. Click the URL bar at the top of your screen.

        Chrome img 1

      2. Click “go” to refresh the page.

      Chrome img 2

      3. Click “Allow” to allow your camera (this is required).

      Chrome img 3

      4. Click “Allow” to allow your microphone (this is required).

      Chrome img 4

      5. If you are presented with this pop up error, click “Ok” to continue.

      Chrome img 5

      6. Then, you can select whether you would like to join the call with your camera and microphone on or off.

      *If you follow these steps and still experience issues, please restart your device