Messaging on DocsInk

This article will help you send your first message! We recommend you download our native desktop app! 

• To start sending Messages in your Native Desktop App, you'll start by clicking the 'Messaging' button on the left hand side
  

• Next you will see your 'Direct Messages' sections

• You will see a magnifying glass and a '+' next to direct messages
  The Magnifying Glass will allow you to search your Organization Directory and the '+' will initiate a new conversation

• You will also see a red indicator when you have a new message

• Click '+' next to 'Direct Messages' to start a new direct message 

• Type in the user's name and click 'Go' to initiate the message thread

To search for a user, click on the magnifying glass icon located next to 'Direct Messages' for the search directory

• Search the name of the person that you want to message with, or search through the database of provider and staff members

• Click the name of the person that you wish to chat with and type your message in the text box at the bottom of the screen

• Press 'enter' to send

• You will see one check to indicate it was sent and a second check mark indicates it has been viewed

• Hovering over the double check mark will also reveal a time stamp of when the message was read

Congratulations!  You have sent your first message!

last updated 03/14/2022