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Video Troubleshooting

Suggestions on how to eliminate video issues for mobile platforms

Most video issues can easily be solved by trying one of the following:

  • Turn your video off, wait 5 seconds, and then turn your video back on again
  • If you are on a mobile device, changing your device's orientation will often correct the video issue. Rotate your device from portrait to landscape orientation and then back (pictured below)
  • Reloading the page